B2C App

Getting started

Let’s get your diffuser connected! The app and your diffuser works with both Wi-Fi and Bluetooth. Each option has its advantages, so you can choose the one that fits your needs best. Here’s a quick breakdown:

FIRST SETUP

First go to Apple App Store (iPhone) or Google Play Store(Android) depending on the phone you will be using.
1. a) iPhone & iPad (Apple App Store)
  - Tap Get (or the download cloud icon)
  - Tap Open (or find it on your Home Screen)
2. Android (Google Play)
  - Tap Install
  - When it finishes, tap Open (or find it on your home screen/app drawer)
Next, create your account by signing in with your ScentAir app login or choose one of our single sign-on options (Google, Apple, or Facebook).

Adding your device

Once inside the ScentAir app, you have two ways to connect and manage your diffuser:

Nearby Device Control – quickly connect to a diffuser that is close to you.
Add to a Location – organize your diffuser under a location (e.g., “Home” or “Office”) for more features and easier management.

USING NEARBY DEVICES

Tap your diffuser from the Nearby Devices list.
The app will connect and open the Control Screen.
If the diffuser does not have a schedule, tap the plus (+) icon or the red calendar at the top to add one.
Set your preferred start and stop times, days of the week, and fragrance intensity.
Tap Save Scent Schedule.
Your schedule is now active. You can add multiple schedules, as long as they do not overlap.

ADDING A LOCATION

Create a Location
1. Tap Add New Location.
2. Enter a name (e.g., “Home” or “Office”).
3. Confirm the correct time zone (important for diffuser scheduling).
4. Enable Notification Alerts if you want updates on your diffuser.
5. Tap Add a New Location.
Add a Diffuser
1. Under your new location, tap the plus (+) symbol.
2. Select the diffuser you want to add.
3. Choose your setup method:
  - Bluetooth (Recommended) – continue with Step 4.
  - Wi-Fi – skip ahead to Step 11.
  - For more details, see the next section: Wi-Fi vs Bluetooth Connections.

SET UP WITH BLUETOOTH

Give your diffuser a name (e.g., “Foyer”). (Note: Bluetooth names must be 8 characters or fewer.)
Confirm the correct location and tap Add Diffuser.
You’ll be offered a walkthrough for setting your first schedule. Please see the information bubble on the top right for details or tap Skip to set one later.
Choose your preferred time window and days of the week.
Tap Save Scent Schedule.
Your diffuser is now set up with Bluetooth. Schedules are saved directly on the device and will continue running even when your phone is away.

SET UP WITH WIFI

Select Wi-Fi setup. Enter your Wi-Fi Name (SSID) and Wi-Fi Password exactly as shown on your router’s label (case sensitive).
Tap Connect.
Give your diffuser a name (e.g., “Living Room”), confirm the location, and tap Add Diffuser.
You’ll be offered a walkthrough for setting your first schedule. Please see the information bubble on the top right for details or tap Skip to set one later.
Choose your preferred time window and days of the week.
Tap Save Scent Schedule
A message will appear while the diffuser connects to the internet. After about a minute, the red Wi-Fi symbol in the top right will disappear, confirming the diffuser is connected.

EXPLAINING WI-FI VS BLUETOOTH CONNECTIONS

Wi-Fi Connection
- Think of Wi-Fi as remote control from anywhere.
- With Wi-Fi, your diffuser is linked to the internet. That means you can check on it, change settings, or update schedules even if you’re away from the office.
- Perfect if you want full control when you’re not nearby.
Bluetooth Connection
- Think of Bluetooth as a local handshake.
- Bluetooth connects your phone directly to the diffuser when you’re in the same room (within about 30 feet).
- It’s quick, reliable, and doesn’t need internet—but you’ll only be able to control the diffuser when you’re close.

SCHEDULING MADE EASY

WHY SCHEDULING MATTERS

Save time by setting your diffuser once and letting it run automatically.
Control fragrance levels around events, business hours, or your personal routine.
Prevent wasted fragrance oil by avoiding unnecessary run times.

KEY THINGS TO KNOW

Up to 14 Wi-Fi schedules are available when connected via Wi-Fi .
Up to 6 Bluetooth schedules can be saved on a single diffuser.
All schedules are stored on the diffuser itself. This means your diffuser will keep running on schedule even if Wi-Fi drops
You can create multiple schedules as long as they don’t overlap.

PRO TIPS FOR SCHEDULING

Match your routine → Example: Run fragrance from 8 AM – 6 PM on weekdays for an office.
Use multiple schedules → Example: A stronger fragrance during peak hours, and a lighter scent in the evenings.
Seasonal flexibility → Set different schedules for winter vs summer when doors and windows are open more often.
Check time zones → Make sure your diffuser location has the correct time zone set so schedules activate at the right time.

HIDDEN FEATURES & TRICKS

Swipe to delete schedule.
1. On the device screen swipe left to delete a schedule.
Quick Scent Burst
1. Need an instant burst of fragrance or a break? Tap the fragrance symbol on your schedule to cycle the schedule between paused, low, medium, and high.
Cartridge Change Reminder
1. On your device screen click the fuel gauge in the bottom right corner, let the app know when you replaced your cartridge so you can get a reminder when it is time for a cartridge change.
Saved Schedules Even Without Wi-Fi
1. Once you set your schedules, they’re saved directly on the diffuser. That means your diffuser keeps running on time even if your Wi-Fi goes down.
Remote Alerts & Updates
1. When connected to Wi-Fi, your diffuser can send you helpful notifications — like when fragrance is low or disconnection from Wi-Fi — so you’re always in the loop.
Location-Based Organization
1. Keep things tidy by grouping diffusers into locations (Conference Room, Office, Lobby, etc.). This makes it easy to manage multiple diffusers without confusion.

AVOID COMMON SET UP MISTAKES

Wi-Fi names & passwords are case sensitive
1. Example: HomeNetwork is different from homenetwork. Double-check your capital letters and symbols.
Stick to standard characters
1. Avoid using emojis or unusual symbols in your Wi-Fi name or password, since some devices may not recognize them.
2.4 GHz Wi-Fi works best
1. Many smart devices (including ScentAir diffusers) connect only to 2.4 GHz networks rather than 5 GHz. If you see both, try connecting to the 2.4 GHz option.
Keep your phone close to the diffuser during setup
1. Bluetooth and Wi-Fi setup both work best when your phone is within a few feet of the diffuser.
Reset if things don’t connect the first time
1. If setup stalls, unplug the diffuser for 10 seconds, then plug it back in and try again. This clears temporary connection hiccups.
Make sure your phone is connected to the same Wi-Fi network you want the diffuser to use
1. Some phones automatically switch between Wi-Fi and mobile data—turning off mobile data during setup can prevent issues.
One device at a time
1. When first pairing, avoid multiple people trying to connect their phones at once. Set up with one device, then share access if needed.

TROUBLESHOOTING QUICK FIXES

App won’t connect to my diffuser
1. Make sure Bluetooth is turned on (for Bluetooth setup) and your phone is close to the diffuser.
2. If using Wi-Fi, confirm your diffuser is connected to your network (indicated by a solid blue light on the bottom of the Whisper diffuser)
3. Restart the diffuser: unplug it for 10 seconds, then plug it back in.
4. Try reconnecting through the app.
My schedules aren’t running
1. Double-check the diffuser’s time zone in the app — schedules follow the device’s clock.
2. If using Wi-Fi, ensure your office router hasn’t changed network name (SSID) or password.
3. If all else fails, delete the schedule and create it again.
Bluetooth connection keeps dropping
1. Stay within 30 feet of the diffuser with no large walls or appliances in between.
2. Turn Bluetooth off and back on in your phone’s settings, then retry.
3. Restart both your phone and diffuser if issues continue.
I’m getting weak or no fragrance output
1. Check your fragrance level in the app.
2. Verify that the fragrance cartridge is installed correctly and not expended.
3. Try running the diffuser on a higher setting for a few minutes to “prime” the system.
My diffuser isn’t showing up in the app
1. Make sure the diffuser is powered on and nearby.
2. Try refreshing the “Nearby Devices” list.
3. Restart the diffuser: unplug it for 10 seconds, then plug it back in and try adding it again.
My schedules disappeared
1. Make sure you signed into the same account.
2. Check whether you’re viewing the correct location (diffusers saved under another location won’t show up).
3. Schedules are stored on the diffuser — reconnecting should bring them back.
I changed Wi-Fi at the office, now my diffuser won’t connect
1. If your network name (SSID) or password changed, you’ll need to re-add the diffuser in the app.
2. In the device screen tap the settings cog, Tap connectivity and update your Wi-Fi credentials.
I’m not receiving app notifications
1. Make sure notifications are enabled in your phone’s system settings.
2. Check that notifications are turned on in the diffuser’s location settings within the app. (The settings cog on the navigation bar > Diffuser Notifications)
3. If using “Do Not Disturb,” allow exceptions for the ScentAir app.
The app is running slowly or freezing
1. Close and reopen the app.
2. Make sure you’re on the latest version of the app (check App Store / Google Play for updates).
3. Restart your phone.
My diffuser won’t turn on at all
1. Check the power connection (plugged in fully, outlet working).
2. Try a different power outlet.
3. If still not powering on, contact support for service.

STILL NEED HELP? → CONTACT SUPPORT

FAQS

CONNECTION & SETUP

How many devices can I connect?
1. You can connect an unlimited number of diffusers to your account.
What’s the difference between Wi-Fi and Bluetooth control?
1. See Explaining Wi-Fi vs Bluetooth Connections in Section 2
Why can’t I find my diffuser in the app?
1. See Section 5 - Troubleshooting
Does my diffuser work on 5 GHz Wi-Fi?
1. No, ScentAir diffusers only connect to the 2.4GHz Wi-Fi band.

SCHEDULES & CONTROL

How many schedules can I create?
1. Up to 14 Wi-Fi schedules
2. Up to 6 Bluetooth schedules
Do schedules still run if Wi-Fi goes out?
1. Yes, all schedules are saved directly on the diffuser and will continue to run even if the Wi-Fi connection drops.
How do I edit or delete a schedule?
1. To delete while editing: tap the trash can icon in the top right corner.
2. From the device screen: swipe left on a schedule to remove it.

FRAGRANCE & PERFORMANCE

Why don’t I smell fragrance from my diffuser?
1. Make sure your fragrance cartridge is installed correctly and is not expended.
2. Check your schedule — the diffuser may not be running when you expect it to.
3. Increase your fragrance level in the app.
4. If the diffuser hasn’t been used for a while, let it run on a higher setting for a few minutes to prime the system.
5. If you still don’t smell anything, try a different cartridge to confirm the issue isn’t fragrance related.
How do I adjust the strength of the fragrance?
1. Use the app to change fragrance intensity.

APP FEATURES & NOTIFICATIONS

Can I control multiple diffusers from one app?
1. Yes. You can manage all of your ScentAir diffusers in the same app.
Why am I not receiving app notifications?
1. Make sure notifications are enabled in your phone’s system settings.
2. In the app, go to Settings (cog icon in the navigation bar) → Diffuser Notifications and ensure they’re turned on.
3. If using “Do Not Disturb,” allow exceptions for the ScentAir app.

TROUBLESHOOTING

How do I reset my diffuser?
1. Soft reset: unplug the diffuser for 10 seconds, then plug it back in.
2. Factory reset: hold the Fan Pause button on the bottom of the diffuser for 30 seconds.

READY TO TRY THESE TIPS?

smart diffuser control made simple

welcome to the new ScentAir app experience

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smart diffuser control made simple

welcome to the new ScentAir app experience