Privacy Policy

 

GENERAL

At ScentAir Technologies, LLC (“ScentAir”) we are committed to protecting and respecting your privacy. Our Privacy Policy describes information ScentAir, its parent entities and its subsidiaries and affiliates collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be used to infer this information.  This Privacy Policy applies to all users of ScentAir websites, web applications, mobile applications or apps, and subscription services, including but not limited to ScentAir.com and Scentair.com sub-domains, including ScentAir’s My Account Portal (each, a “Site”). 

This document focuses on information related to contractual services for the provision by ScentAir of ScentAir products and services to businesses and organizations through their respective representatives and individual consumers, including, but not limited to, ScentAir Splash, ScentAir Wave, ScentWave Mini, ScentAir Whisper, ScentAir Direct, ScentAir Stream, ScentAir Connect, ScentBox, and the Scent Media used in each scent diffusion system and all other ScentAir products and services (collectively, “ScentAir Products”). In this Privacy Statement, the expression “ScentAir Products” also includes our Web Apps, Mobile Apps, and Subscription Services as defined in our Terms of Use.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  As used herein, “ScentAir servers” or “ScentAir’s cloud-based servers” includes the server environments operated by our contracted third-party vendors.

We provide additional details about how we collect and use information from our public websites below and in our Privacy Policy for ScentAir Web Sites.

The data controller is ScentAir Technologies, LLC whose principal place of business is 3810 Shutterfly Road, Suite 900, Charlotte NC 28217. 

We take information security seriously and have in place appropriate physical, electronic and administrative procedures to safeguard and secure the Personal Data we collect through our websites, and to help prevent unauthorized access, maintain data security and correctly use the information we collect online.

Our Pledge:

1. We will be transparent about the different types of information we collect and how we use them.
2. We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide ScentAir’s Products, and to do so only when we think they will provide you with a welcome additional service.
3. We will use best-in-class data security tools to keep your data safe and protect the ScentAir-connected Products from unauthorized access.

Your Permission: Permission for data collection and processing. By using ScentAir Products, you agree to allow us to collect and process information as described in this Privacy Statement.

INFORMATION WE MAY COLLECT FROM YOU

The Personal Information we collect about you depends on how you choose to use our website. Depending on your use, we may collect and process usage data, your name, and contact information, your username and password, your payment information, records of your orders from our online e-commerce sites, any information you provide when you fill out online forms or surveys, and your IP address. We may collect and process the following data about you:

• Information that you provide by filling in forms, including but not limited to online product registration, on our Sites. This includes information you provide at the time of registering to use our Sites, registering your product for warranty purposes, subscribing to our promotional or other communication services, or requesting further services. We may also ask you for information when you enter competitions or promotions or if you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• Information you provide to us when completing surveys that we use for research purposes.
• Details of transactions you carry out through our Sites or other means and of the fulfillment of your orders.
• Details of your visits to our Sites and the resources that you access.

ScentConnect Products collect:

• Settings information
• Data from the device’s oil volume sensors
• Direct adjustments to the device
• Usage information
• Technical information from the device

Setup information you provide and ScentAir records: When we install a ScentConnect device (the “device”), we’ll use a few pieces of information to create an initial device profile and program of settings that will keep your space optimally scented. For example, we’ll enter the time zone of the installation location, as well as where the device is located in your facility and/or HVAC system.

Data from the device’s sensors: We collect data from oil volume sensors built into the device, as well as ambient temperature, HVAC duct pressure, power to the device, details about the operation of the pump and pump run hours. This helps ScentAir ensure a consistent and efficient scenting experience.

Direct adjustments to the device: If you change settings like scent intensity or schedule on the ScentAir device, it records that information and shares it back to ScentAir so that we can optimize your scenting experience.

Usage information: Every time your system turns on and off, ScentAir records the time and duration during which your system was on in order to offer you features such as usage history and otherwise optimize your scenting experience.

Technical information from the device: In order to improve your experience over time and help troubleshoot any problem you may encounter with the ScentAir device, we record the model and serial number, software version, and technical information about the device’s performance.

We may operate sweepstakes, contests, raffles, and similar promotions through the Site that may require online registration. We typically ask you for certain personal information when you enter and, if applicable, win a sweepstake, contest, raffle or similar promotion. We may share this personal information with third-party sweepstakes, contest, raffle or promotion administration companies or otherwise in accordance with the rules applicable to such sweepstakes, contest, raffle or promotion. You should carefully review the rules of each sweepstake, contest, raffle or promotion in which you participate through the Site, as they may contain additional important information about ScentAir’s use of your personal information. Insofar as the terms and conditions of such rules concerning the treatment of your personal information conflict with this Privacy Policy, the terms and conditions of such rules shall control.

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

Privacy policy : https://rakutenadvertising.com/legal-notices/services-privacy-policy/

Your rights : https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

What information is shared among multiple connected ScentAir Products and with ScentAir?

If you have multiple ScentAir Products interfacing with one another, the products may share certain information with each other, such as data on scenting schedules, scent intensity and oil volumes. This sharing may occur locally among connected devices (both ScentAir and third-party devices). Sharing can also occur between your mobile device or application and ScentAir’s cloud-based servers.

Wi-Fi Network Information: To connect your ScentAir Product to our Services, or to access your ScentAir Product over the Internet from a computer, a smartphone or a tablet, you may need to connect it to your Wi-Fi network. During setup, the ScentAir Product will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. It will save this information on the device, along with your IP address, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with ScentAir servers and download software updates.

Once connected to your Wi-Fi network, your ScentAir Product regularly sends the data described in this Privacy Statement (excluding your Wi-Fi password) to ScentAir to provide you with the Services.

Additional Authorized Users: ScentAir may provide you with the ability to enable additional authorized users to access your account. If you do so, the additional authorized users may control and view all of your devices, content, and connections. Invited users may also add additional authorized users to your account, so be careful to add only those you trust. An invited user must have or create a ScentAir account, and information about invited users (like email address, name or changes to product settings) will be stored with your account.

Email Addresses: When you create an account on My Account (https://myaccount.scentair.com) (a “ScentAir account” or “account”), we collect and store your email address. In addition, ScentAir may provide you with the ability to enable individuals to access your account as additional authorized users. We will ask you for the email address of any such individuals and may automatically send an email invitation on your behalf. ScentAir stores this information to send this email, to register your friend if your invitation is accepted, and to track the success of our services.

Basic Profile Information: Your account allows you to provide certain basic profile information like your name and contact information. Profile information may be shown to others in connection with the Services. In addition, if you download the ScentAir Mobile App, we may collect and store your mobile device identifiers (such as IDFA, AAID, or other device identifiers).

Additional Authorized Users: ScentAir may provide you with the ability to enable additional authorized users to access your account. If you do so, the additional authorized users may control and view all of your devices and account content. Invited users may also add additional authorized users to your account, so be careful to add only those you trust. An invited user must have or create a ScentAir account, and information about invited users (like email address, name or changes to product settings) will be stored with your account.

Mobile location data: You may choose to enable features where you’ll be asked for permission to share location data from your mobile device. If you grant this permission, the ScentAir app uses standard location services built into iOS and Android. This data may be processed or combined with data from other products to enhance features provided by ScentAir.

Bluetooth data: Bluetooth-enabled ScentAir Products, if applicable, may broadcast an identifying signal wirelessly. This is used to connect with your Bluetooth-enabled devices (such as a smartphone or tablet) in order to deliver features.

Remember that when you visit our Sites, we collect personal information as described in our separate Privacy Policy for ScentAir Web Sites below. Like most Internet sites, we routinely record log entries (including information such as your IP address) and technical information (such as your browser type and version) when your browser, mobile device or ScentAir Product contacts our servers.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to and stored at, a destination outside the United States or European Economic Area ("EEA"). It may also be processed by staff operating outside the United States or EEA, who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Our Sites use various appropriate technical and organizational security measures, which may include, but are not limited to, network and host security controls (e.g., firewalls, intrusion detection systems), data encryption (both at rest and during transmission), and operating procedures that are designed to protect your personal information. You should protect your user ID and password and not share it with anyone. If you believe your user ID and password have been compromised or you have trouble changing your user ID or password, please contact us using the contact details provided under the “Contact Us” heading below.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

HOW SCENTAIR USES THE INFORMATION

We use information held about you in the following ways

• To provide, develop and improve ScentAir Products and services, including to make assessments and recommendations about products and their performance
• To ensure that content from our site is presented in the most effective manner for you and for your computer
• To provide you with information, products or services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes
• To carry out our obligations arising from any contracts entered into between you and us
• To allow you to participate in interactive features of our service, when you choose to do so
• To notify you about changes to our service

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services, which may be of interest to you, and they or we may contact you about these by email or physical mail. You may opt-out of receiving emails from us providing you with information about goods and services at any time by contacting us at the Contact information listed in the “Contact” section of this Privacy Policy.

We may also use this information in a non-identified form for research purposes and to help us make sales, marketing, and business decisions. For example, we may use aggregated user information about the number of active ScentAir users in a particular state, or the number of scent diffusion devices per user location.

We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.

We will contact you by electronic means (SMS, MMS or telephone) with information about goods and services only if you have consented to this.

DISCLOSURE OF YOUR INFORMATION

How we use and disclose this information:

• We may use the information you provide us in order to respond to your inquiries about our services and to send you periodic updates about our products and special offers. We may use the information that we collect to improve the design and content of our publications and websites and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze website usage.
• We will disclose the information we maintain when required to do so by law, for example, in response to a court order or subpoena. We may also disclose such information in response to a law enforcement agency's request, to exercise, establish or defend our legal rights, or to protect the rights, property, or safety of ScentAir, our employees, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• We may use third-party partners to help operate our website and deliver our products and services, and we may share your information with our service providers and other third parties that provide products or services for or through this website or for our business.
• Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice.
• Because we operate internationally, and many of our computer systems are currently based in the United States, your personal information will be processed by us in the U.S., where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union and Canada.
• We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries.
• We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If ScentAir or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

YOUR RIGHTS

You have the following data protection rights:

• If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “Contact Us” heading below. Note that if you submit a request to delete your personal information, this may reduce the efficiency of your use of the Site or our services provided to you.
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “Contact Us” heading below.
• If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• In certain countries, you may have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority, if applicable.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Our site may, from time to time, contain links to and from Third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. You should consult the other websites' privacy notices, because we have no control over information that is submitted to, or collected by, these third parties. The inclusion of a link to a third-party website does not imply endorsement of the website by ScentAir or any association with the third-party website's operators.

INFORMATION FOR NEVADA RESIDENTS

Nevada law permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. ScentAir does not sell your personal information to third parties as defined in Nevada law. If you are a Nevada resident and wish to obtain information about our compliance with Nevada law, please contact us using the contact details provided under the “Contact Us” heading below.

INFORMATION FOR CALIFORNIA RESIDENTS

This Information for California Residents is designed to inform California residents about the information that ScentAir collects and applies to visitors, users, and others who reside in the State of California (“consumers” or “you”). We are providing this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

Submit an opt-out requests:

Customers can opt-out of any ScentAir email at any time via an unsubscribe link that is placed in the footer of every email that is distributed on behalf of the company. Depending upon the automation system used to deploy the email send, customers may adjust their email delivery preferences or unsubscribe from emails via one of the below links:

• https://www2.scentair.com/preferences_center?epc_hash=o2Wdn69trM8hzPgGL__GBSZhkGkaaw1OvA4mpDpoysg
• https://email.scentair.com/p/74NC-4PZ/manageyourpreferences

Information We Collect:

We have collected the following categories of personal information from California consumers within the last twelve (12) months:

Category Identifiers: First and last name, postal address, unique personal identifier, online identifier, date of birth, Internet Protocol address, email address, account name, images

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): Name, address, telephone number, credit card number, debit card number, or any other financial information.

Commercial information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Internet or other similar network activity: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

Geolocation data: Physical location or movements.

Inferences drawn from other personal information: Profile reflecting a person's preferences, characteristics, predispositions, behavior, attitudes, abilities, and aptitudes.

How We Use Information We Collect.

We use your personal data in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes:

Category Identifiers	The Purpose for Collection
Category Identifiers.	To present, operate or improve the Site and Services, including analysis of Site activity;
	To inform you about products and Services available from ScentAir;
	To authorize access to our Sites and Services;
	To validate your identity or verify communications from you;
	To offer and administer programs;
	To customize or tailor your experience of the Services;
	To communicate about, and administer your participation in, special programs, surveys, contests, online campaigns, online programs, sweepstakes, prize draws and other offers or promotions, and to deliver pertinent emails;
	To send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, the Services;
	For marketing purposes, including but not limited to, facilitating interest-based advertising, creating custom audiences to target online and mobile advertising, sending integrated marketing messages across channels and devices, personalizing email marketing that we send to you, sending you other promotional materials, and notifying you about special promotions, offers, events or opportunities that may be of interest to you;
	To improve our customer service, conduct customer satisfaction, market research, and quality assurance reviews;
	To respond to and support users regarding their use of the Sites and Services;
	To administer general recordkeeping;
	To comply with all applicable legal requirements;
	To investigate possible fraud or other violations of our Terms of Use or this Privacy Policy and/or attempts to harm our guests or visitors.
	For any other purpose that is disclosed to you at the point of collection of the personal information, for any purpose for which you provide your prior consent, or for any other lawful purpose.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code§ 1798.80(e)).	To present, operate or improve the Site and Services, including analysis of Site activity;
	To inform you about products and Services available from ScentAir;
	To authorize access to our Sites and Services;
	To validate your identity or verify communications from you;
	To offer and administer programs;
	To customize or tailor your experience of the Services;
	To communicate about, and administer your participation in, special programs, surveys, contests, online campaigns, online programs, sweepstakes, prize draws and other offers or promotions, and to deliver pertinent emails;
	To send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, the Services;
	For marketing purposes, including but not audiences to target online and mobile advertising, sending integrated marketing messages across channels and devices, personalizing email marketing that we send to you, sending you other promotional materials, and notifying you about special promotions, offers, events or opportunities that may be of interest to you;
	To improve our customer service, conduct customer satisfaction, market research, and quality assurance reviews;
	To respond to and support users regarding their use of the Sites and Services;
	To administer general recordkeeping;
	To comply with all applicable legal requirements;
	To investigate possible fraud or other harm our guests or visitors.
	For any other purpose that is disclosed to you at the point of collection of the personal information, for any purpose for which you provide your prior consent, or for any other lawful purpose.
Commercial information.	To provide you with products and Services.
	To offer and administer programs.
	To comply with all applicable legal requirements.
	To facilitate registration or access or otherwise onboard a consumer as part of a new customer relationship.
	To respond to customer service inquiries initiated by the consumer.
	To improve products and services.
Internet or other similar network activity.	To authorize access to our Sites and Services.
	To provide you with Services.
	To offer and administer programs.
	To administer content, promotion, survey or other Site features.
	To improve our customer service.
	To respond to and support users regarding their use of the Sites and Services.
Geolocation Data.	To provide you with products and Services.
	To deliver relevant website content and advertisements to you.
Inferences drawn from other personal information.	To provide you with Services.
	To offer and administer programs.
	To administer content, promotion, survey or other Site features.
	To communicate about, and administer your participation in, special programs, online campaigns, online programs, and to deliver pertinent emails.
	To improve our customer service.
	To respond to and support users regarding their use of the Sites and Services.

For more information on our privacy practices, please review our full Privacy Policy. If you have any specific questions regarding this Privacy Policy as it relates to California residents, you can contact us via email or by writing to us at the address listed below in the Contacts section.

MINORS

Consistent with the United States federal Children’s Online Privacy Protection Act of 1998, ScentAir does not knowingly request personally identifiable information from anyone under the age of 13 without requiring parental consent. Any person who provides their personal information to us through our Sites represents that they are older than 12 years of age.

Only individuals aged 18 and older are permitted to act as Owners or Authorized Users of ScentAir Accounts. ScentAir Products and Services do not knowingly collect or store any personal information from anyone under the age of 18.

SMS

By subscribing to text marketing notifications you agree to receive recurring automated marketing messages and/or transactional texts at the phone number provided.
 
You may expect to get occasional texts concerning latest text alerts, surveys, welcome messages, customer win-backs, text campaigns, flash sales, upsells, account information and order information. Message and data rates may apply. Message frequency varies.

Consent is not a condition of purchases. Reply STOP to unsubscribe. HELP for help or email customersupport@scentair.com. Msg & Data rates may apply.

If you do not wish to be part of our service you can unsubscribe at any time by texting STOP to any mobile message received from us. You may get another text message confirming your unsubscribing from our service. You also agree that by sending an email, calling in, or sending any other means of opt out unsubscribe request or using words different than the ones presented above will not be reasonable means to unsubscribe you.

If your device does not support MMS we will deliver a SMS instead and strip the image. The opt out will also be delivered as a standard text message (SMS).
Carriers (AT&T, T-mobile, Verizon, T-Mobile, Sprint, Rogers, MetroPCS, etc) are not responsible or liable for undelivered or delayed messages.

SCENTAIR WEBSITE SPECIFIC USE

COLLECTION AND USE: ScentAir collects information about you through our Sites in several ways. This information is used to provide users with ScentAir products and services, to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests.

Purchase and Login Information: [Only applicable if online payment is allowed and offered in your jurisdiction] If you pay for ScentAir products through our Site, we request that you provide your name, email address, your company name, billing and shipping address, credit card information and any other information necessary to complete the transaction. If you create an account on My Account (a “ScentAir Account”), your name, company name, billing and the last four digits of your credit card or bank account information can be stored by ScentAir. We do not collect or store your full credit card information. Our credit card processing service provider, Chase Paymentech, will collect and store full payment card information from you. If you create a ScentAir account and elect to have payment card information saved, Chase Paymentech will store your payment information.

Mailing List Information: You may choose to submit your email address via a submission form located on our Site or when you sign up for a ScentAir account. Your email address may be used to send you news about ScentAir-related services, surveys, products or promotions. We may use one or more service providers, including to administer these messages, but we do not share your email address with spammers or any other third parties without your permission.

Device Usage information: If you visit our Site with or without being logged into a ScentAir Account, we record the IP address you visit our Site from, and if you have a ScentAir connected device, we record adjustments you make to the product through any website interface. We store this data along with your email address, information about your ScentAir device, data collected directly by the device, a history of your device settings, and any other information we have collected about your use of ScentAir products and services. See our Privacy Statement for ScentAir Products and Services here to learn more about the usage information collected through our products.

Online Tracking and Your Choices:

Website Use Information: Like many websites, we and our third-party partners analyze log file information and other data collected through cookies, web beacons, and other tracking technology, to collect information about your browsing behavior when you visit our Site, including for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our Site’s webpages and with third-party links, traffic and usage trends on the service, etc. We use session cookies to keep you logged in while you use features of our Site; these disappear after you close your browser. We also use persistent cookies, which stay in your browser and allow us to recognize you when you return to the Site. We use this to remember your information so you will not have to re-enter it, to better understand how you use our website and products and services, to diagnose and fix technology problems, and otherwise enhance our Site, products, and services. In some of our email messages, we use a “click-through URL” linked to content on the Site. We track this click-through data to help us measure the effectiveness of our customer communications. We also use third-party analytics tools (including Google Analytics) to assist us with analyzing and improving our service. Most Internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our Site may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.

Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit allaboutcookies.org).
We permit third-party advertising partners to use cookies and other technology to collect information about your browsing activities over time and across different websites when you use our Site. For example, we use advertising services provided by third-party ad partners, such as Google Display Network and AdRoll, to market our services to you on other websites and online services. Through a process called “retargeting,” each service places a cookie on your browser when you visit our Site so that they can identify you and serve you ads on other sites around the web based on your browsing activity. To avoid use of this information for advertising by these third-party ad partners, you can change your browser settings to reject cookies or to notify you when cookies are set and you could select the Do Not Track option on your browser, though we have no control over and cannot confirm whether these third-party ad parties honor the Do Not Track browser signal. Additionally, many advertising companies are members of the NAI or DAA and/or provide opt-outs on those industry pages at networkadvertising.org/choices or aboutads.info/choices.
Third-Party Sites and Features: Our Site may contain links to other websites operated by third parties and may include social media features such as Facebook and Twitter buttons (such as “Like,” “Tweet” or “Pin”). These third-party sites may collect information about you if you click on a link and the social media sites may automatically record information about your browsing behavior every time you visit a site that has a social media button. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our privacy policy. We do not control what information these third parties collect. Please review your privacy settings on your social media sites and think carefully before clicking on links which may take you to a third-party website.

DATA SHARING: Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the delivery of ScentAir Products and services without asking you first. Period. We do not rent or sell our customer lists.

The following are the limited situations where we may share personal information:

With your permission: We may share personal information when we have your permission. One example of this would be if you sign up for programs offered by our partners. If you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. When you use any third-party services integrated with the ScentAir Products, their own terms and privacy policies will govern those services.
For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians (as well as ScentAir employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-ScentAir purposes. We also have strict policies and technical barriers in place to prevent unauthorized employee access to video data.
As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with state and federal laws (or the applicable laws of foreign countries other than the United States).
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about scent utilization. This information may also be shared with other users to help them better understand their scent usage compared to others in the ScentAir community or help us generally improve our system. We may also share non-personal information with our partners. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.

Your personal information may be collected, processed and stored by ScentAir or its service providers in the United States and other countries outside the European Union where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.

SECURITY: ScentAir takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit and store your data securely. However, ScentAir cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

RETENTION: ScentAir generally stores your personal information on ScentAir’s servers until you delete or edit it, or for as long as you remain a ScentAir customer in order to provide you with ScentAir Products. In addition, ScentAir may store your personal information for a reasonable period after you are a ScentAir customer to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.

INTERNATIONAL VISITORS AND DATA TRANSFERS

International Visitors: The ScentAir website is hosted in the United States and is intended for visitors around the globe. If you are accessing the site from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data to the United States and by providing your personal data you agree to that transfer.

International data transfers: When we transfer personal data from the European Economic Area and Switzerland to other countries, including to the United States, we use a variety of legal mechanisms to help ensure your data is appropriately protected.

We may share, as described in this Privacy Policy, information with our affiliates and subsidiaries, and third parties. We may disclose information in response to legal process and lawful requests by public authorities in the United States and other countries, for the purposes of law enforcement and national security.

Individual Rights in the European Economic Area: If you are located in the European Economic Area, you may seek confirmation regarding whether ScentAir is processing personal information about you, request access to your personal information, and ask that we correct, amend or delete your personal information. In addition, you may object to ScentAir’s processing of your personal information at any time. However, doing so may impact your use of the ScentAir Products and Services.

Applicable law may provide you with the right to request access to, (receive) port, object to or restrict processing, seek rectification or request erasure of personal information held about you by ScentAir. To protect your privacy, ScentAir will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.

IP ADDRESSES

When you visit our Site, we may collect certain information automatically from your device. In some jurisdictions, including countries in the European Economic Area, this information may be considered personal information under the applicable data protection laws.

Specifically, the information we collect automatically may include information about your computer or other electronic devices used to access our Sites, like your IP address, device type, unique device identification numbers, browser type, broad geographic location (country or city-level location), third party webpages accessed from our Site, and other technical information. We may also collect information about how your device has interacted with our Site, including the pages accessed and links connected, including content accessed.

Collecting this information enables us to better understand the visitors who come to our Site, where they come from, and what content and functionality is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Site to our visitors and customers.

We may report aggregate, de-identified information to third party providers with whom we have contracted to provide data analytics purposes. This is statistical data about our users' browsing actions and patterns and does not identify any individual

We also engage a third-party partner for the purpose of identifying users and delivering to them marketing on our behalf (i.e. email or direct mail). Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf.

To opt out of recognition services, go to https://idx.listrakbi.com/opt-out.html.

To opt out of third-party cookies, go to http://www.aboutads.info/choices.

COOKIES AND OTHER TECHNICAL INFORMATION

We may send "cookies" to your computer to enhance your online experience and to provide you with information on our products and special offers that are more relevant on a personal level. "Cookies" are files that can identify you as a unique customer and store your personal preferences as well as technical information (including click through and clickstream data). Cookies can either be permanent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). We may also use "Web beacons" that monitor your use of our websites. Web beacons are one-pixel transparent images (although they can be visible images as well) located on a Web page or in an e-mail or other type of message and are hosted on a server enabling the verification of a user's viewing or receipt of a Web page or message. Web beacons can be used to track the IP (Internet Protocol) address of the computer or device that downloaded the page on which the Web beacon appears, the URL (Uniform Resource Locator) of the page on which the Web beacon appears, the time the page containing the Web beacon was viewed, the type of browser used to access the Web page containing the Web beacon and the identification number of any cookie on the computer or device previously placed by the server hosting the web beacon. When we correspond with you via HTML capable e-mail, Web beacons let us know whether you received and opened our e-mail. On their own, cookies or Web beacons do not contain or reveal any personally identifiable information. However, if you choose to furnish the website with personally identifiable information, this information can be linked to the data stored using cookies/Web beacons.

We work with third-party advertising networks to either display advertising on our site or to manage our advertising on other sites. Those networks may use cookies and web beacons to collect information about your activities on our site and other sites to provide you targeted advertising based upon your interests. These technologies and the information collected may be used to track your activity across multiple devices. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by using the contact details provided under the “Contact Us” heading below. Please note that this does not opt you out of being served advertising. You will continue to receive generic ads.

By accepting this Privacy Notice, you specifically agree to our use of cookies and Web beacons as described herein. You may adjust your browser to reject cookies from us or from any other website. If you have a Flash player installed on your computer, your Flash player may be able to be set to reject or delete Flash cookies. Please consult the "Help" section of your browser or Flash player for more information. Additionally, by setting your Web browser to display HTML e-mails as text only, you may be able to prevent the use of some Web beacons. However, you should be aware that disabling cookies or similar devices might the efficiency of your access to our content.

CHANGES TO OUR PRIVACY POLICY

ScentAir may update this Privacy Policy from time to time in response to changing legal, technical or business developments. The revised Privacy Notice will be posted to this page so that you are aware of the information we collect, how we use it, and under what circumstances we may disclose it. We encourage you to periodically check and review this page so that you know what information we collect, how we use it and to whom we disclose it. Under certain circumstances (for example, in connection with certain material changes), we may also elect to notify you of changes or updates to our Privacy Notice, or to request your consent for such changes, by additional means, such as posting a notice on the front page of our website or sending you an e-mail.

CONTACT

Questions, comments, and requests regarding this Privacy Policy are welcomed. You may contact us by email at the following email addresses and telephone numbers:

For users in the United States and other countries outside of the European Economic Area:

SCENTAIR TECHNOLOGIES, LLC

3810 SHUTTERFLY ROAD, SUITE 900

CHARLOTTE, NC USA

For users in the European Economic Area:

SCENTAIR FRANCE PARC D’ACTIVITES DU CASSE 2 16 RUE JEAN MONNET 31240 SAINT JEAN

For users in France:

Conformément à la loi « Informatique et Libertés » N° 78-17 du 6 Janvier 1978, vous bénéficiez d’un droit d’accès, de rectification et d’opposition que vous pouvez exercer en vous adressant à :

SCENTAIR FRANCE

PARC D’ACTIVITES DU CASSE 2

16 RUE JEAN MONNET

31240 SAINT JEAN

If you have any questions, you may submit an inquiry to our Data Protection Committee by emailing privacy@scentair.com.

For customer service, warranty, product ordering, or any other non-privacy matters, please contact our Customer Service professionals at 888-269-8331.

Last Updated: [August 2022]

ACCESSIBILITY STATEMENT
ScentAir considers digital accessibility a vital subject to consider in today's digital landscape. Ensuring that ScentAir’s scentair.com website is perceivable, operable, and understandable by people with one or more physical or cognitive disabilities, whether temporary or permanent, is important to us. To help us achieve and maintain compliance over time, we have installed a variety of remediation services. Our goal is to ensure that all users can perceive, operate, and understand the content presented on scentair.com. We achieve this goal by identifying many accessibility problems, remediating a significant portion of those issues, and giving a report on the remaining issues that require manual remediation.

Feedback & Formal Complaints

It is our pledge to our customers that we will use reasonable commercial efforts to ensure that the main functions of our scentair.com website are accessible for all users. Automated auditing and remediation are limited tools that cannot identify every accessibility limitation, however. If, for any reason, you find that a part of this platform is unusable for you or could have its accessibility improved in a specific way, please reach out to us and we will review your feedback promptly and carefully. Email: privacy@scentair.com

Web Technology Requirements

Accessibility of scentair.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
CSS
JavaScript
These technologies are relied upon for conformance with the accessibility standards used.