Return & Warranty Policy for Online purchases

ScentAir is confident that you will enjoy our diffuser products purchased online. If for some reason you are not happy with your purchase, please contact ScentAir within fourteen (14) days of the date of your purchase and ScentAir will provide a refund or exchange.

ScentAir will process qualified warranty return requests submitted up to six (6) months from the date of your purchase. ScentAir will process a qualified return and warranty requests and provide a Return Authorization number for your return, along with important instructions on how to return your product to us (ScentAir does not pay for or arrange return shipping). Failure to follow these instructions, including the placement of your RMA number on the outer packaging of your return shipment, may void our returns policy.

Scent Cartridges, Candles, & ScentStems: Due to the nature of these fragrance products, all sales made on are final. In the event of damages during shipping, please call 01628 601 650  within fourteen (14) days of the date of your purchase.

To start a return or warranty, call 01628 601 650 and have the following information available to provide to the Customer Care representative who takes your call:

  • First and last name
  • Phone number
  • Email address
  • Product to be returned
  • Date of purchase
  • Receipt/Invoice #